Job Description: Customer Service Associate

• Customer service oriented, courteous and respectful even under difficult situations
• Adheres to all client policies and procedures
• Able to photo copy heavy litigation documents
• Understanding of adobe print functions and other printing methods/options.
• Sound comprehension of copy machinery functions
• Comprehension of multiple binding equipment, for example Spiral, Acco, Velo, etc.
• Knowledgeable in Scanning documents, via copier machines and scanning equipment
• Maintain equipment and supplies, to include cleaning and repairing.
• Able to lift boxes of 60 pounds and/or greater
• Physically able to move/Prepare tables, chairs for events of 60+ people
• Sound comprehension of hospitality skills
• Answers phone calls, taking messages and re-direct accordingly
• Directs visitors to the proper office locations and/or conference rooms
• Performs a variety of light clerical duties
• Creates new processes and suggests improvements to current processes to maximize operational efficiency
• Perform the initial rough and fine sorting of incoming mail in the mail room
• Scanning all incoming mail, only exception is personal packages
• Drafting communication notification of incoming mail deliveries
• Sort interoffice mail to be redistributed onto the floors
• Conduct mail runs at scheduled times throughout the day
• Deliver packages directly to employees during mail runs
• Obtain signature upon delivery of package
• Pick up ongoing packages upon request
• Process outgoing packages (UPS, FedEx, and DHL) for couriers and pouch pick-up
• Coordinate messenger service request
• Sort and post meter outgoing mail
• Keep inventory of necessary Kitchen/pantry items, also office supplies
• Assist in moving/rearranging office furniture
• May be required to assist with light office moves, set up visiting office, picture hanging and file cabinet organization.
• This role continues to evolve, as duties can be assigned by either immediate manager or client office manager

Please refer the Job description for details