POSITION SUMMARY

The Customer Service Associate is a versatile and customer-focused team member supporting both the General and Civic campus retail gift shops. This cross-functional role plays a vital part in delivering an exceptional customer experience, maintaining inventory accuracy, and supporting day-to-day retail operations.
The successful candidate will have strong interpersonal skills, a high level of computer proficiency, and the ability to work in a fast-paced, multi-functional environment. This role also serves as a digital lead within the retail team, providing essential support for signage, reporting, and other computer-related tasks.

ADMINISTRATIVE & TECHNICAL TASKS

• Perform data entry related to inventory, pricing, and reporting.
• Create signage, product tags, and simple promotional displays using Microsoft tools.
• Communicate and coordinate via Microsoft Outlook and Teams.
• Support staff with digital processes and troubleshoot basic computer-related questions.

ADDITIONAL DUTIES

• Assist with quarterly inventory counts.
• Deliver product to patient rooms as required.
• Maintain cleanliness of store (dusting, sweeping, tidying, garbage).
• Support TOHA Service Programs.
• Other duties as assigned.