Customer Service Associate at UPS

Nottingham, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

23820.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Customer-Focused, Problem-Solving, Time-Management, Tracking, Billing, Claims Handling, Service Issue Resolution, Inquiry Handling, Case Ownership, Proactive Communication, Documentation

Industry

Truck Transportation

Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Customer Service Associate Location: Nottingham Job ID: R25038797 Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience. If you like helping people and figuring things out, this is a great place to grow your career. Your Benefits You can expect: · Salary of £23,820 · Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme · Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work · Industry-leading training · Opportunities to progress with our 'promotion from within' policy Your Tasks Your main responsibilities will include: · 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m. · Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries · Owning each case from first contact through resolution, providing clear updates along the way · Communicating proactively when follow-up or service-impact updates are needed · Documenting customer interactions, updates, and actions to ensure smooth and consistent service Your Skills We're looking for someone who brings: · Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams · Customer-focused attitude that represents UPS positively and shows a genuine willingness to help · Solid problem-solving and time-management abilities · Previous customer service experience preferred Ready to take on a role that keeps customers feeling supported and informed? Apply now with your earliest start date. Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture. Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world’s largest package delivery service. Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters. UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small. UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.

Responsibilities

The main responsibilities involve assisting customers via phone and email with inquiries related to tracking, billing, claims, service issues, and general company questions. Associates must own each case from initial contact through resolution, providing proactive updates and documenting all interactions.