ABOUT US

Since 1988, our mission has been to serve our Lord, our community, and our customers by providing the best value in home furnishings. We take pride in delivering exceptional service, helping families create the home environment they desire. As a locally rooted company, we support our hometown while fostering a fair and supportive workplace for our team.

Our Core Values guide everything we do:

• Humility – We put others first and treat everyone with respect.
• Integrity – We do what is right, always.
• Constant Improvement – We strive to learn, grow, and get better every day.
• Service – We serve our customers, community, and one another with dedication.

Position Overview:We are seeking a friendly, reliable, and detail-oriented Customer Service / Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, assisting with inquiries, resolving concerns, and ensuring a positive customer experience over the phone, email, and online chat.

QUALIFICATIONS:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• Previous experience in customer service, call center, or related field is a plus.
• Strong communication and active listening skills.
• Ability to multitask, problem-solve, and remain calm under pressure.
• Comfortable working with computers, call center software, and CRM systems.
• Availability to work flexible shifts, including evenings and weekends, as needed.

• Answer inbound calls, emails, and chats in a professional and courteous manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer concerns efficiently by listening, empathizing, and offering solutions.
• Process customer orders, returns, and account updates.
• Document customer interactions and maintain accurate records in the system.
• Escalate complex issues to the appropriate department or supervisor.
• Meet or exceed performance goals related to call quality, response time, and customer satisfaction.
• Maintain a positive, team-oriented attitude in a fast-paced environment.