CUSTOMER SERVICE ATTENDANT (SPORT)

Job Status:
Temporary Part-Time
Pay & Grade:
$21.00/hour Grade/Band: 1
Hours of Work:
Up to 24 Hours per week
Initial location:
Various Locations
Posting period:
August 12, 2025 to August 19, 2025 (at 6:00pm)

REQUIREMENTS

• Equivalent to partial secondary school education.
• Up to 1 month of related experience (customer service, cash handling, balancing a till, etc).
• Proven ability to work independently with an ability to manage multiple tasks and job functions.
• Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting.
• A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons.
• Mathematical skills and the ability to reconcile funds for partner agencies and City monies collected during shift.
• Must be willing to get Standard First Aid and CPR-C certification.
• Ability to work effectively in a team environment.
• Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
• Access to reliable transportation and be able to travel to various locations across the City would be an asset.
• The ability to speak multiple languages would be considered an asset.
• Reliable with a good attitude and employment record.
  These positions are located at Forest Heights Pool, Breithaupt Centre Grand Pool, Grand River Recreation Complex Pool and Budd Park.
  Department/Division:
  Community Services, Sport
  Group:
  Non-Union/Management
  Competition Number:
  2025-302
  Job Code:
  9231
  Number of positions:
  15

Customer Service/Registrations

• Registers, amend, and withdrawal patrons for all programs and memberships in person, or over the phone and processes credit card payments (aquatics, leisure, older adult, neighborhood associations, camps, rentals) at any facility in the aquatics program area.
• Welcomes the public, provides aquatic and leisure program information, facility rentals information; resolves problems; provides direction to related City services.
• Contacts patrons (via phone, letter and email) to advise of program changes, cancellations of class due to instructor availability, account errors or balances owing.
• Conduct facility tours for new patrons, upon request.
• Assist with unlocks and ensures set up of rooms for rental groups.
• Monitors, address and report any patron behavior Contacts security and emergency services as required.
• Completes accident/incident reports.
• Participate in regular staff team meetings and necessary training sessions.

Financial Responsibility

• To take payment for admissions uses point of sale module, for transactions for items and programs registration. This may include items set out by the City of Kitchener and the Region of Waterloo.
• Reconcile cash at the end of shift.

Administration

• Provides office support (e.g., photocopying, filing, redirecting messages, and updating bulletin boards and brochure racks).
• Records attendance of all activities and maintains record keeping as assigned.
• Distributes room keys to contractors, instructors, and ensures keys for deposit safe and petty cash box are secure.
• Completes accident/incident report when required.

Facility

• Awareness of City policies, procedures and documents including emergency procedures, programming requirements, facility rental policies and the Municipal Alcohol Policy, to monitor user functions and activities at the facility.
• Take action to deal with incidents, problems and emergencies; contact appropriate staff as required.

Other Duties

• Reports on general facility maintenance issues to Head Guards.
• Performs walkabout and sight inspections of facility throughout the workday and attends to issues of concern.
• Provides general facility upkeep (e.g., setting up of tables and chairs, spot cleaning, shoveling, and hand salting).
• When required to open and close the facility at the beginning/end of the day and disables/enables building security system.
• Performs other related duties as assigned.