Advance Your Career in IT. We are hiring on behalf of our client: Customer Service Automation Specialist

• Location: Montreal
• Schedule: Monday to Friday
• Role Type: Full-time, 40 hours
• Contract: 6 months - mandate with possibility of extension
• Salary: $100,000 – $105,000
• Work Mode: Hybrid

At MSP Corp, we don’t just build our own teams—we also help our clients build theirs. As a national leader in managed IT services, we partner with leading companies to provide them with the talent they need to grow.
We are currently supporting one of our clients in the search for an Customer Service Automation Specialist, an key role focused on technical support.

ABOUT THE ROLE

We are looking for an experienced Customer Service Automation Specialist to lead the design, implementation, and optimization of automation initiatives within customer service workflows. The ideal candidate has strong expertise in automation tools and processes, excellent organizational skills, and the ability to guide teams in delivering high-impact automation solutions.

WHAT YOU WILL DO

• Lead the analysis of web-based customer service workflows and identify automation opportunities to improve efficiency and customer experience.
• Collaborate closely with the automation team and stakeholders to plan, execute, and deliver advanced automation solutions.
• Oversee and ensure comprehensive documentation of all automation processes and outcomes.
• Mentor and support junior team members in applying automation best practices.
• Continuously assess and enhance existing automation initiatives to maximize ROI and process efficiency.
• Stay updated on automation tools, trends, and best practices to provide strategic guidance and innovation opportunities.
• Clearly communicate complex automation concepts to non-technical stakeholders.