Customer Service - B2C at FOURVENUES UK LTD

Valencia, Valencian Community, Spain -

Full Time

Start Date

Immediate

Expiry Date

08 Oct, 26

Salary

0.0

Posted On

10 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, B2C Support, Issue Resolution, Ticketing Platforms, CRM Management, English Proficiency, Conflict Resolution, Technical Support, Case Documentation, SLA Management, Multi-channel Support, Empathetic Communication

Industry

Software Development

Description

Fourvenues Fourvenues is a tech platform born from within the entertainment industry, which gives it a first-hand understanding of what venues actually need to run their business. The platform brings everything under one roof: online ticket sales, guest list management, VIP reservations, a fully integrated POS system for the bar and box office, real-time capacity tracking, and a built-in CRM to truly understand your audience. What makes it stand out is how it connects all these touchpoints, from the moment someone buys a ticket to what they spend at the bar, generating cross-referenced data that lets owners see exactly which events perform best, which customer profiles spend the most, which promoters actually deliver, and where money is being left on the table. The result: smarter decisions, less manual work, tighter control over the business, and a smoother experience for both staff and guests. Your mission Manage and resolve B2C user issues in an agile, professional, and empathetic manner. Handle queries related to tickets, bookings, access, payments, refunds, and other platform services. Accurately record and document each issue to ensure traceability and continuity between shifts. Escalate complex issues to the relevant teams: B2B Support, Product, Engineering, Operations, or Finance. Write clear and effective responses, adapted to each user and situation. Respond to reviews on Google Reviews and Trustpilot, helping improve the customer experience and protect the brand’s reputation. Identify recurring issue patterns and suggest improvements to processes, product, or communication. Use internal tools such as Slack, Google Workspace, HubSpot, Aircall, Notion, or ticketing platforms, while ensuring departmental SLAs are met. Your profile 2–3 years of experience in Customer Service, Customer Support, or Customer Care roles, ideally within technology, digital, SaaS, ticketing, ecommerce, events, hospitality, or other high-volume customer-facing environments. Experience handling end-user enquiries across multiple channels, including email, chat, phone, web forms, and ticketing platforms. Based in Valencia or willing to relocate or commute to the city. Good command of English, with the ability to support basic to intermediate enquiries from international users. Additional languages will be considered a strong advantage. We value Previous experience in Technical Support, Operational Support, Hospitality, Events, Nightlife, or Direct-to-Consumer Customer Service will be considered an advantage. Experience working in fast-paced, high-demand environments, with peak activity periods, strict response times, and the ability to prioritise effectively, is highly desirable. Why us? Salary based on candidate's skills and experience. Annual bonuses for those who significantly contribute to Fourvenues' success. A vision and team that will inspire you to excel and reach the next level in your career development. Laptop and high-resolution monitors to maximize your potential. Hybrid work model (3+2): three days in the office and two from home if that’s where you feel most productive although we're confident that the environment and the team will make you enjoy being at the office more than you’d expect. Private health insurance to promote your peace of mind and well-being. Optional flexible benefits plan, such as dining, childcare, transportation, and discounts with major brands. Extra vacation days for special occasions like birthdays, holidays, or unique events. About us Fourvenues is the B2B company leading the digital transformation of the nightlife industry. We address a global market worth over $100 billion, spanning nightclubs, festivals, beach clubs, event promoters, and bars. This growth has led us to be recognized as the third fastest growing company in Spain in 2026, reflecting the strength of our model and the impact we are generating in the sector. Our vision is clear: to become the operating system of the industry, with a strong financial component and a vertical SaaS (vSaaS) model that empowers our clients to achieve their goals. Their success is ours. In just three years, we’ve multiplied our revenue by 20x, and we’re only getting started. Our goal is to grow by at least 100% annually, fostering an environment where commitment, high standards, and constant curiosity are non-negotiable. Here, excellence isn’t optional; it’s the standard. In the last two years, Fourvenues has secured €11 million in funding from top-tier U.S. investors, including Base10 Partners (Notion, Figma, Instacart) and FJ Labs (Stripe, Airbnb, Rappi). This investment fuels our ambitious growth strategy and strengthens our commitment to expanding in the U.S. with a cutting-edge, high-performance product. At Fourvenues, we scale aggressively while maintaining disciplined unit economics and a long-term vision. We are not just building fast, we are building sustainably, ensuring that every step forward is backed by solid fundamentals. Our goal is to become the leading platform in the nightlife industry while creating a company that lasts. We have the privilege of collaborating with renowned brands such as Pacha, BRESH, Cova Santa, BCM, Magic Room HK, Blackworks, Sonorama Medellin, Opium, and Gossip Doha. And we’re continuously signing new partnerships every month, presenting challenges that push us to deliver outstanding service. If you’re at a point in your career where you’re ready to make an impact, unlock your full potential, and join a rapidly expanding company, this is the place for you! Learn more about our business and story here: https://www.youtube.com/watch?v=5ratQVugh7o

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Responsibilities

Manage and resolve B2C user issues regarding tickets, payments, and bookings while documenting cases for traceability. Escalate complex technical issues to relevant teams and manage the brand's reputation via Google Reviews and Trustpilot.