Customer service banker at Bank of New Zealand

, , New Zealand -

Full Time

Start Date

Immediate

Expiry Date

15 Feb, 26

Salary

0.0

Posted On

17 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Engagement, Transaction Processing, Problem Solving, Product Knowledge, Digital Solutions, Communication, Teamwork, Customer Service

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Mō te Tūranga | About the Role This is a great opportunity to join the team at Dunedin branch and kick-start your banking career. This role is working Monday - Friday; 8.30 am - 5:00 pm. What are 5 day to day tasks the person in this role will complete? Engage with customers in a warm friendly manner with a big smile Processing customer transactional banking needs Updating customers personal details and identification Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals Help educate our customers on our online platforms, tools and digital solutions Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level. What attributes will this person have in order to be successful? You'll have some Banking experience and an understanding of Bank processes and policies, but what's most important for us is someone that is passionate about taking their Banking career to the next level. This role gives you the opportunity to learn and develop your skills further in banking and we want to help you become one of our future lenders, and eventually establish yourself as the go to for complex lending requirements. It goes without saying that you'll enjoy working with people and get a buzz out of helping customers, and your ability to problem solve and find solutions to exceed our customers' expectations will hold you in good stead for this role! What is the most exciting thing about this opportunity? This is an awesome opportunity to continue to grow a career in Banking. With our Banker Career Accreditation training, it enables you to create a career path focused on your personal growth and development. With the support of our awesome learning and development team, you are given the opportunity to progress up the career pathway (increasing your remuneration along the way!). This model is based on skills and capability, not tenure or experience. BNZ wants to help you do a great job and empower you to hold your career development in your own hands. What is the tīma (team) culture and environment like? One of the best things about working for BNZ is the culture. We're highly diverse and come from a wide range of backgrounds including retail, hospitality, financial services and more. We work together as a tīma to achieve success as a branch, as well as helping each other out to achieve goals and supporting each other with learning opportunities. You'll work with so many awesome tāngata (people), and what connects us is our passion for delivering exceptional customer service. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Applications for this vacancy close end of day, Sunday 23rd November 2025. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 23 November 2025 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

Engage with customers and process their transactional banking needs. Assist with product inquiries and educate customers on digital solutions.