Customer Service Banker at Bank of New Zealand

Northgate, Waikato Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, Multitasking, Transactional banking, Digital literacy, Problem solving, Interpersonal skills, Relationship management

Industry

Banking

Description

Worker Type: Permanent Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same. Ko mātou tēnei | This is Us Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future, this means working in an energising environment built around our customers to help our communities prosper. This is an engaging & rewarding tūranga (role) with plenty of progression in a very diverse, experienced team. If you can imagine a better future, let's find a way! Mō te Tūranga | About the Role We spoke with the Senior Partner Personal Banking (who you'd report to), and they gave us some great insight on what to expect with this role: What are 5 day to day tasks the person in this role will complete? Engage with customers in a warm friendly manner with a big smile Processing customer transactional banking needs Updating customers personal details and identification Assist with general product and service enquiries and recommend the solutions, adding value to help customers achieve their financial goals Help educate our customers on our online platforms, tools and digital solutions This is a part-time position for 24 hours per week working. Please note, Saturday work will be required. What is the most exciting thing about this opportunity? This is an awesome opportunity to grow a career in Banking. Our Banker Career Accreditation Pathway framework enables you to create a career path focused on your personal growth and development. This role which will open up many opportunities within the banking sector, should you choose to specialise in a particular field - examples being Small Business Managers, Senior Associates, Commercial and Agribusiness Partner, Home Loan Partners, and more. You will be exposed to all kinds of situations while being supported to learn and focus on your personal growth. What attributes will this person have in order to be successful? No previous banking experience is necessary, we are keen to hear from those who enjoy being in a customer focused role and are passionate about a career with BNZ. If you can demonstrate previous customer service experience in some capacity, and a willingness to ako (learn), grow and even challenge the status quo, you'll thrive being a Banker with BNZ. The ability to communicate effectively, juggle multiple tasks at once while delivering outstanding customer service will see you shine in this role and the opportunities will come knocking at your door. What is the tīma (team) culture and environment like? We're busy, we enjoy being in the middle of things and we love that our work makes a real difference to our colleagues and customers. We are very team success centric, collaborative and diverse, always making an effort to celebrate our successes. One of the best things about working for BNZ is the culture, and you'll work with so many awesome tāngata (people), that are passionate about delivering exceptional customer service. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 19 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The role involves engaging with customers to process banking transactions, update personal details, and assist with product enquiries. You will also educate customers on digital platforms and tools to help them achieve their financial goals.