OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a strong ability to engage with customers effectively. This role is pivotal in ensuring customer satisfaction and fostering long-term relationships. You will be responsible for handling inquiries, resolving issues, and providing information about our products and services.

EXPERIENCE

• Proven experience in a customer service role is preferred but not essential; we welcome candidates eager to learn.
• Working in a hospitality sector is a plus
• Good communication skills in English
• Multilingual candidates are encouraged to apply.
• A proactive approach to problem-solving with the ability to analyse situations effectively. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you!
  Job Types: Full-time, Part-time
  Pay: From £12.21 per hour
  Expected hours: 20 – 50 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Store discount
• Transport links

Work Location: In perso

• Respond promptly to customer inquiries via phone, email, or chat, ensuring a high standard of service at all times.
• Maintain accurate records of customer interactions and transactions through efficient data entry.
• Assist customers in resolving issues or complaints with professionalism and empathy.
• Upsell products and services where appropriate, enhancing the customer experience while contributing to sales goals.
• Utilise strong analysis skills to identify trends in customer feedback and suggest improvements to processes.
• Collaborate with team members to ensure seamless service delivery and share insights on customer needs.
• Maintain up-to-date knowledge of our products, services, and promotions to provide accurate information to customers.