Customer Service Bookkeeper (Remote) at Job Mobz

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bookkeeping, Account Management, Transaction Categorization, Account Reconciliation, Financial Review, Client Support, Empathetic Communication, Problem Solving, Ownership, QuickBooks, Xero, Salesforce, Slack, Auditing, Tax Preparation, Customer Service

Industry

Staffing and Recruiting

Description

Company Description Why You’ll Love Working Here: If you're passionate about helping small businesses succeed, thrive in a collaborative environment, and value candor, impact, and care — you’ll feel right at home at Mainstreet (Bench). We offer a remote-first culture, career growth opportunities, and a supportive, people-first team that celebrates clear communication and client success. Job Description Bookkeeping & Account Management Accurately categorize transactions, reconcile accounts, and maintain clean ledgers Identify and resolve discrepancies with care and attention to detail Conduct monthly financial reviews to ensure every client’s books are accurate and up to date Client Support & Communication Serve as the main point of contact for your clients — small business owners who rely on your guidance Provide empathetic, professional, and clear communication across chat, email, and phone Build strong relationships by explaining financial information in a way clients can easily understand Problem Solving & Ownership Take initiative to identify and resolve client concerns proactively Own the client experience from start to finish, ensuring satisfaction and trust Collaborate with internal teams using tools like Bench App, Salesforce, and Slack Qualifications 1+ year of experience in bookkeeping, auditing, or tax preparation 2+ years of customer-facing or client service experience — ideally supporting U.S.-based clients Excellent spoken and written English proficiency (clear, confident, and professional communication is a must) A strong customer service mindset with the ability to explain financial information clearly and empathetically Proficiency in QuickBooks, Xero, or similar accounting software High attention to detail, strong problem-solving skills, and a proactive approach Degree in Accounting, Finance, or related field (or equivalent experience) Additional Information Must be based in the Philippines and available to work North American business hours (9 AM – 5 PM EST or PST) Must meet Bench’s minimum hardware and internet requirements for smooth communication and workflow What We Offer 100% remote-first flexibility A collaborative, tech-savvy, and people-focused culture Ongoing learning and development opportunities to grow your career

Responsibilities

The role involves accurately categorizing transactions, reconciling accounts, and maintaining clean ledgers while serving as the main point of contact for small business clients. Responsibilities also include providing empathetic communication and proactively resolving client concerns to ensure satisfaction and trust.