Job Number:
J0825-0362
Posting Date:
August 28, 2025
Closing Date:
September 8, 2025
Job Title:
Services Specialist
Branch/Department:
Humanities & Social Sciences
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Full Time
Status:
Full-Time
Hours per week:
35

of Open Positions:

1
Work Schedule (Week1):
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: 9:00 am - 5:00 pm
Sunday: Off
Work Schedule (Week2):
Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 12:30 pm - 8:30 pm
Thursday: Off
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: Off
Pay Band:
PE211

JOB SUMMARY:

To provide direct and indirect customer service and special service planning and expertise. To coordinate the delivery of a targeted service.

QUALIFICATIONS:

• Graduate degree in Library or Information Science from an accredited institution or equivalent education
• Minimum of three (3) professional years public library experience, including a minimum of two (2) years in the area of expertise
• Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
• Professional skills, including in-depth knowledge of special service area
• Proven ability to lead and to supervise staff
• Excellent interpersonal, communication and planning skills
• Demonstrated sound judgement, problem-solving, and consultative skills
  The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.

Under the general direction of the designated supervisor, the position is responsible for: