Customer Service (Branches) at Toronto Public Library
Toronto, ON M4W 2G8, Canada -
Full Time


Start Date

Immediate

Expiry Date

01 Nov, 25

Salary

93329.6

Posted On

01 Aug, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Access, Disabilities

Industry

Other Industry

Description

Job Number:
J0725-0436
Posting Date:
July 31, 2025
Closing Date:
August 11, 2025
Job Title:
Sr Branch Head / Sr Department Head
Branch/Department:
Pape/Danforth
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Full Time
Status:
Full-Time

of Open Positions:

1
Work Schedule (Week1):
Monday: 12:30pm - 8:30pm
Tuesday: 12:30pm - 8:30pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: Off
Saturday: 9:00am - 5:00pm
Sunday: Off
Work Schedule (Week2):
Monday: 12:30pm - 8:30pm
Tuesday: 12:30pm - 8:30pm
Wednesday: 9:00am - 5:00pm
Thursday: 9:00am - 5:00pm
Friday: Off
Saturday: Off
Sunday: Off
Salary:
$93,329.60 - $105,469.00
Pay Band:
PE022

JOB SUMMARY:

To administer the delivery of public library service in a large branch or department in accordance with system service plans and performance measures

QUALIFICATIONS:

  • Graduate degree in Library or Information Science from an accredited institution or equivalent education Minimum of four (4) years’ professional public library experience, including a minimum of two (2) years in a branch or department with leadership responsibility
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • Proven ability to lead and to supervise staff
  • Proven ability to plan and organize work and to solve problems
  • Excellent verbal and written skills
  • Professional skills including customer service and collections
    Upon request, accommodation will be provided through all stages of the recruitment and selection process.
    If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.
    TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.
Responsibilities

Under the general direction of the designated supervisor, this position is responsible for:

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