Customer Service (Branches) at Toronto Public Library
Toronto, ON M4W 2G8, Canada -
Full Time


Start Date

Immediate

Expiry Date

03 Oct, 25

Salary

89307.4

Posted On

05 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Disabilities, Customer Service, Access

Industry

Other Industry

Description

Job Number:
J0725-0018
Posting Date:
July 3, 2025
Closing Date:
July 11, 2025
Job Title:
Assistant Department Head
Branch/Department:
Business, Science & Technology (TRL)
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Full Time
Status:
Full-Time
Hours per week:
35

of Open Positions:

1
Work Schedule (Week1):
Monday: Off
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 12:30 pm - 8:30 pm
Friday: 12:30 pm - 8:30 pm
Saturday: Off
Sunday: Off
Work Schedule (Week2):
Monday: Off
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 5:00 pm
Thursday: 12:30 pm - 8:30 pm
Friday: 12:30 pm - 8:30 pm
Saturday: 9:00 am - 5:00 pm
Sunday: Off
Salary:
$89,307.40 - $100,919.00/Year
Pay Band:
PE211

JOB SUMMARY

Under direction of the designated supervisor, assists with administering the delivery of public library service in a large branch or department in accordance with system service plans and performance measures.

QUALIFICATIONS:

  • Graduate degree in Library or Information Science from an accredited institution or equivalent education,
  • Minimum of three professional (3) years public library experience, including a minimum of two (2) years with leadership responsibility
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • Proven ability to lead and to supervise staff
  • Proven ability to plan and organize work and to solve problems
  • Excellent verbal and written skills
  • Professional skills including customer service and collections
    Upon request, accommodation will be provided through all stages of the recruitment and selection process.
    If you are invited to participate in the assessment process and require accommodations for the assessment, we ask that you provide your accommodation request as soon as reasonably possible.
    TPL invites applications from all qualified individuals. The Library is committed to equal opportunity, diversity in the workplace, equity and reconciliation, and welcomes applications from Indigenous people, Black and racialized groups, people with disabilities, 2SLGBTQ+ people and women.
Responsibilities

Please refer the Job description for details

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