Customer Service (Branches) at Toronto Public Library
Toronto, ON M4W 2G8, Canada -
Full Time


Start Date

Immediate

Expiry Date

04 Dec, 25

Salary

41.98

Posted On

05 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Library Services, Collection Development, Customer Service Skills, Young People, Children, Literature, Access

Industry

Education Management

Description

Job Number:
J0925-0030
Posting Date:
September 4, 2025
Closing Date:
September 12, 2025
Job Title:
Librarian
Branch/Department:
Agincourt
Division:
Branch Operations & Customer Experience
Employment Type:
Permanent Part Time
Status:
Part-Time

of Open Positions:

1
Work Schedule (Week1):
Monday: 12:30 PM - 8:30 PM
Tuesday: Off
Wednesday: Off
Thursday: Off
Friday: 12:45 PM - 8:45 PM
Saturday: Off
Sunday: Off
Work Schedule (Week2):
Monday: 12:30 PM - 8:30 PM
Tuesday: Off
Wednesday: Off
Thursday: Off
Friday: 12:45 PM - 8:45 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: Off
Salary:
$41.98 - $47.40/Hour
Pay Band:
PE162

JOB SUMMARY

  • To provide professional direct and indirect customer service

QUALIFICATIONS:

  • Graduate degree in Library or Information Science from an accredited institution or equivalent education
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • Professional skills, including information services, collection development and knowledge of adult, young people’s and children’s literature
  • Strong interpersonal, communication, organizational, and customer service skills
  • Ability to plan, conduct and evaluate programs
  • Flexibility
    About TPL
    Toronto Public Library (TPL) is North America’s busiest public library system. TPL employs approximately 2,400 staff who provide high quality library services to the people of Toronto across 100 locations.
    The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.
Responsibilities

Under the general direction of the designated supervisor, the position is responsible for:

Leadership Functions:

  • service delivery in the absence of the designated supervisor participating in implementing training programs

Service Functions:

  • providing information services and participating in the development of information tools at the system level
  • planning, conducting and evaluating individual programs and events participating in community outreach
  • participating in branch and system collection development (recommending selection and weeding)
  • performing various duties at the branch, area and system level in areas of expertise such as: children’s collections and programming, collection development, community outreach
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