Customer Service (Branches) at Toronto Public Library
Toronto, ON M4W 2G8, Canada -
Full Time


Start Date

Immediate

Expiry Date

11 Dec, 25

Salary

62626.2

Posted On

12 Sep, 25

Experience

1 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Public Services, Access

Industry

Education Management

Description

Job Number:
J0825-0501
Posting Date:
September 11, 2025
Closing Date:
September 19, 2025
Job Title:
Senior Library Assistant
Branch/Department:
Black Creek
Division:
Branch Operations & Customer Experience
Employment Type:
Temporary Full Time

of Open Positions:

1
Work Schedule (Week1):
Monday: 12:00 - 8:00
Tuesday: 9:00 - 5:00
Wednesday: 12:00 - 8:00
Thursday: 9:00 - 5:00
Friday: Off
Saturday: 9:00 - 5:00
Sunday: Off
Work Schedule (Week2):
Monday: 12:00 - 8:00
Tuesday: 9:00 - 5:00
Wednesday: 12:00 - 8:00
Thursday: 9:00 - 5:00
Friday: Off
Saturday: Off
Sunday: Off
Salary:
$62,626.20 - $70,707.00/Year
Specific Position Information: The successful applicant will be required to provide a current Vulnerable Sector Police Reference Check.
Expected End Date: For approximately six (6) months.

JOB SUMMARY:

  • Under the direction of the designated supervisor, participates in the direction and supervision of the overall branch service programme.
  • Supervises assistants and pages in the assigned areas of work. Takes responsibility for performing and/or coordinating more complex tasks.

QUALIFICATIONS:

  • Bachelor’s degree or Diploma from a Library Technicians course from a community college or similar institution or equivalent combination of education and related experience
  • Minimum of 1 years’ experience
  • Understanding and appreciation of the philosophy of public service to all, in accordance with human rights legislation and the principles of equity and access in the delivery of library service
  • General knowledge of the organization, services and facilities of the library system
  • A sound, overall knowledge of the clerical activity, integrated library system and library procedures in the public services
  • Knowledge of basic reference techniques and ability to use routine reference sources
  • Proven ability to lead and to supervise staff
  • Ability to plan, organize and implement assignments
  • Ability to develop and maintain cooperative team relationships
  • Ability to relate well to patrons and to representatives of the local community
  • Accuracy and speed in keyboarding
  • Sufficient flexibility to move to other branches/divisions as required
    The Toronto Public Library does not ask for a credit card, banking information, or social insurance number during the recruitment process. Do not respond to emails or requests for information about jobs at TPL that are not sent from an @tpl.ca address.
Responsibilities
  • As a member of the supervisory team, shares responsibility for the day to day service to patrons, efficient operation and orderly appearance of the branch
  • Suggests new or improved work routines
  • Identifies work requirements, assigns tasks and coordinates the work of clerical and Page staff to ensure that procedures are carried out as specified
  • Assists in training clerical staff. Selects and trains Page staff as delegated
  • Prepares schedules and time and attendance reports as required
  • Provides verbal input to performance appraisals of staff
  • Compiles data for statistical reports
  • In the absence of the designated supervisor, takes responsibility for the branch
  • Assists patrons in the use of library materials
  • Supervises the work of junior staff and liaises with other branches or departments as necessary
  • Plans and conducts programs suitable for people of different ages and cultural backgrounds
  • Assists in maintaining up-to-date and orderly materials collection
  • Selects materials for outreach services as required and performs related clerical duties
  • Visits institutions to provide outreach service when necessary
  • Assists in developing a community liaison
  • Participates in the performance of general clerical routines, such as desk duty, filing and keyboarding
  • Performs other related duties as required
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