KEY ACCOUNTABILITIES

Ø Dealing with customers over the phone, face to face and via email.
Ø Managing relationships with clients
Ø Receiving orders via email, online and phone
Ø General IT work – use of Microsoft Excel, Word and Outlook
Ø Use of our bespoke computer system
Ø Purchase orders
Ø General administration tasks

DESIRABLE QUALIFICATIONS

Ø Fully conversant using Microsoft Word, Excel and Outlook, experience using MRP
Ø Previous experience in customer service or technical admin role and sale fronting advantageous.

EXPERIENCE

Ø Strong time management
Ø Ability to work well as part of a team
Ø Good IT skills
Ø Good English & Maths skills
Ø Bubbly, outgoing personality
Ø Confidence when dealing with people
Ø Excellent communication skills, face to face, over the phone and by email
Ø Reliable
Ø Strong work ethic
Ø Good organisation skills
Teckentrup and ABC Doors are Equal Opportunities employers and comply with the Equality Act 2010
Job Types: Full-time, Fixed term contract
Contract length: 12 months
Pay: £26,000.00 per year

Benefits:

• Company pension
• Free parking

Work authorisation:

• United Kingdom (required)

Work Location: In perso

PURPOSE OF ROLE

To play an active & effective role as part of the ABC administration team, liaising with customers, colleagues & suppliers, assisting the Residential Sales & Customer Support Manager to help maintain an efficient system ensuring orders are received and responded to in a timely manner. To provide an excellent customer service experience to clients.

DIMENSIONS OF ROLE

Ø Process telephone and email enquiries, resolving sales or technical enquiries as required.
Ø Contacting customers to obtain missing information or answer queries.
Ø Working in conjunction with production department to ensure product and stock delivered within required timescale.
Ø Checking the accuracy of orders and issuing invoices, maintaining sales records, and compiling weekly /monthly sales status.
Ø Preparing and following up quotations, mail shots and marketing campaigns, log and record incoming enquiries.
Ø Uploading documentation to online portals.
Ø Allocation of stock to customer orders.
Ø Expected to present a professional image at all times when representing the Company.
Ø Providing outstanding customer service at all times
Ø Representing the Company behaviours of Customer Focus, Delivery, Teamwork & Communication, Resilience & Courage, Common Sense and Technical Capability.
Ø You will be expected to carry out any other duties that may reasonably be required in line with your main duties.