Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Customer Service / Call Center Agent at BukuWarung
Quezon City, Metro Manila, Philippines -
Full Time

Start Date

Immediate

Expiry Date

28 May, 26

Salary

0.0

Posted On

27 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Call Center, Chat Support, Email Support, Troubleshooting, Order Updates, System Documentation, CRM Familiarity, Zendesk, Zoho Desk, Sales Force, Written Communication, Attention To Detail, Typing Speed, Professionalism

Industry

technology;Information and Internet

Description
About We are looking for dedicated and customer-focused Contact Center Agents to join our growing team. The role will primarily involve handling customer inquiries via chat, email, and other non-voice platforms. A background in voice support and 2 years of BPO experience is a strong advantage. This is an on-site position ideal for those who thrive in a collaborative and fast-paced environment. Key Responsibilities: Assist customers with product/service questions, troubleshooting, order updates, and general concerns. Document customer interactions and update internal systems with accurate information. Escalate unresolved issues to appropriate departments or supervisors as needed. Meet individual and team performance metrics such as response time, resolution rate, customer satisfaction, etc. Adhere to internal processes, service guidelines, and quality standards. Qualifications: At least 2 years of BPO or customer service experience (non-voice or voice). Able to work in shifts 24/7 Able to work from the office and Familiar with customer care CRM, i.e. Zendesk, Zoho Desk, Sales Force Strong written communication skills and attention to detail. Experience in chat or email support platforms is a plus. Background in voice support is an advantage but not required. Willing to work on-site and on shifting schedules, including weekends and holidays. Positive attitude, professionalism, and a customer-first mindset. Nice to Have: Minimum 45 WPM typing speed with good accuracy.
Responsibilities
The primary role involves assisting customers through non-voice platforms like chat and email with inquiries, troubleshooting, and order updates, while accurately documenting all interactions in internal systems. Agents must also meet performance metrics related to response time, resolution rate, and customer satisfaction.