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Customer Service Call Center Representative at Ted Britt Automotive Group
Fairfax, Virginia, United States -
Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Phone etiquette, Scheduling, Computer proficiency, Data entry, Problem solving, Interpersonal skills, Time management, Attention to detail

Industry

Motor Vehicle Manufacturing

Description
Description Automotive Customer Service Call Center Representative Ted Britt Automotive Group is seeking a friendly and motivated Customer Service Call Center Representative to join our Customer Care team. This role supports customers by answering calls, scheduling appointments, and delivering a positive dealership experience. Responsibilities Answer inbound customer calls and schedule appointments accurately. Make outbound calls to customers to confirm appointments, recall notifications and customer service follow ups. Always provide a positive and helpful experience to every customer. Route calls to correct departments when needed. Requirements Strong Communication skills over the phone and in writing. Proficiency in Computer scheduling Reliable, punctual and team oriented Prior customer service experience a plus Compensation & Benefits Competitive hourly pay based on experience Medical, Dental, and Vision Insurance LegalShield Coverage Voluntary Life Insurance, Long-Term Disability (LTD), Accident, and Critical Illness Insurance 401(k) with Employer Match Paid Sick Leave, Vacation, and Holidays Employee discounts on vehicles, parts, and services #ID26 #Ford Requirements ADA Essential Duties Ability to sit and work at a computer for extended periods. Ability to operate phones, headsets, and computer systems. Ability to communicate clearly by phone and electronically. Maintain regular and predictable attendance.
Responsibilities
The representative will answer inbound customer calls and schedule appointments while maintaining a positive dealership experience. They are also responsible for making outbound calls for appointment confirmations, recall notifications, and follow-ups.