Are you ready to join Canada’s most-shopped general merchandise retailer?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader – automotive parts, accessories and service; sports and leisure products; and home products.
Defined by their focus on customers for life and continuous improvement, the customer service representative works directly with customers and employees, handling inquiries, product returns, exchanges, and sales transactions efficiently and professionally.

• Operates cash register and all point of sales functions.
• Processes customer purchases efficiently, following standardized procedures.
• Accurately verifies merchandise quantities, descriptions and prices when processing customer purchases.
• Balances cash and is aware of the amount of cash on hand.
• Maintains merchandise around the cash area and ensures that retail basics are executed efficiently (e.g., labels, facing, clean area, etc.).
• Takes returned product to stock in the respective department.
• Reports stolen and damaged goods to management.
• Alerts management to security problems.
• Alerts the respective department of any customer inquiry or concern.
• Responds to and handles customer inquiries, requests, and concerns in a timely manner, over the phone and in person.
• Handles multiple customers in an effective and efficient manner.
• Deals with challenging situations and conflict resolution in a professional manner.
• Smiles, makes eye contact, and greets and thanks customers (by name where possible).