Sean Graham are passionate about delivering great customer service and we are looking for people who enjoy working in a dynamic and customer focused environment

• Candidates must be 18 years and over in order to take up this position. This is a Legal age Limit for Licensed Bookmaking Offices

The Role
· Delivering consistently exceptional customer service and ensuring our customer’s a great customer journey, resolving complaints and issues when necessary.
· Ensuring compliance with the following;
o Health and Safety Procedures
o Think 21
o Security procedures
o Social responsibility
o Responsible Gambling and Self Exclusion Guidelines
o Cost control and Bet Translation Procedures
· Ensuring the shop is clean and a shop tidy is completed at regular intervals when on duty.
· Ensuring the Customer Service Cashier understand the company’s product offering in shop to enable them to have confident conversations with customers.
· Maintaining high shop standards, taking pride in the shop and ensuring all colleagues adhere to the company uniform policy.
· Understanding how they can personally impact the shop’s profitability.
Person Specification
· Passion for delivering great customer care
· Ability to adapt and learn
· Self-Motivation
· Happy to work alone and within a team
· Strong organisation skills
· Ability to build strong relationships and communicate effectively
· Ability to deal with tough situations in a calm and professional manner
In Return we offer you
· Competitive Salary and benefits
· Full Training Program
· A clear and achievable career path
· 28 days paid Holiday (pro rata)
Our shop Opening Hours are between 9:45am – 9.30pm Monday to Sundays
In this role your contract hours will include evenings, weekends and Bank Holidays
Shifts are devised on a rota basis and will change weekly.
At Sean Graham we believe we’ve got the best brands in betting and gaming and the best people behind them too. There’s never been a better to join
Job Types: Full-time, Part-time, Permanent
Pay: £12.50 per hour
Expected hours: 19.5 per week

Education:

• A-Level or equivalent (preferred)

Experience:

• Cash handling: 1 year (preferred)
• Retail sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Language:

• English (preferred)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (preferred)

Work Location: In person
Reference ID: N.

Please refer the Job description for details