Customer Service Center Banker at ChoiceOne Bank

Saginaw, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Aug, 26

Salary

0.0

Posted On

19 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Cash Handling, Cross-selling, Relationship Management, Banking Products, Consumer Lending, Regulatory Compliance, Communication, Analytical Thinking, Technical Skills, Time Management, Problem Solving, Account Opening, Call Center Operations, Sales Process, Financial Discipline

Industry

Banking

Description

Description About ChoiceOne Bank At ChoiceOne Bank, we offer more than banking jobs — we provide meaningful careers with opportunities to grow and thrive right here in Michigan. As the state’s premier community bank with over 125 years of history and 56 locations across West, Central, and Southeast Michigan, we are committed to creating a positive workplace built on respect, integrity, and teamwork. Our employees enjoy competitive benefits, career advancement, professional development programs, and the chance to make an impact in the communities where they live and work. Whether you’re starting your career or looking to take the next step, ChoiceOne Bank offers rewarding Michigan banking careers where you can build your skills, achieve work-life balance, and grow your future. Customer Service Center Banker Non-Exempt – Grade Level 3 Equal Employment Opportunity Corporate Values & Mission “Provide superior service, quality advice and show our utmost respect to everyone we meet.” General Summary Provide exceptional support and service to our banking customers. Treat each customer with respect and courtesy, responsively addressing their service concerns, and build relationships through recommending appropriate deposit, loan, and other banking products. When needed, will also process customer transactions to provide excellent customer service. Reports To: Customer Service Center Supervisor Essential Duties and Responsibilities Provide friendly, helpful service that promotes financial discipline by: Preparing for daily interactions with a professional mindset and an organized workstation. Maintaining knowledge of the bank’s products, services, and processes. Proactively greeting clients with a smile and warm tone. Understanding the client’s objectives by asking appropriate questions and listening to the client’s responses. Recommending the best solution or guiding the client to the appropriate staff to accomplish the client’s needs and strengthen their financial well-being. Processing the transaction accurately and efficiently. Following up with the clients to ensure satisfaction and provide encouragement. Proactively displaying teamwork and respect for other team members. Answer incoming calls quickly and efficiently, escalating issues when appropriate Take ownership of call and respond with a “First Call Resolution” mindset Maintain, cross-sell, and refer all ChoiceOne products Record all client contact, sales, or referrals via Synapsys Understand and educate customers on consumer deposit and lending products. Drive sales with a disciplined sales process and use current banking technology to drive both sales and service. Obtain referrals from customers, other bank colleagues and partners while educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhere to all operational, security, risk and regulatory policies and procedures. Demonstrate good judgement in sales, customer service, relationship management, banking, investments, consumer lending, business banking, business lending, communication and presentation. Process customer day-to-day transactions as needed. Opens new personal and business accounts in accordance with bank policies and regulatory requirements. Additional responsibilities as assigned. Be familiar with and comply with the provisions of the Bank Secrecy Act and USA PATRIOT Act as they relate to the functions of this position. Complete all required reports related to those acts and reports any observed violations or potential violations of those acts to a supervisor or other appropriate bank officer. Be familiar with and comply with all federal and state banking regulations as applicable. Competencies Communication – Effective written and oral communication skills required, with the ability to interface with Internal and external stakeholders and community partners. Has group presentation skills. Analytical – Synthesize complex and diverse information; collect and research data; use intuition and experience to complement data. Technical Skills – Assess strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others. Quality – Demonstrates accuracy and thoroughness; monitors own work and the work of others to ensure quality. Quantity – Meet productivity standards; complete work in a timely manner; strive to increase productivity; works quickly and accurately. Dependability – Follows schedule consistently in a timely manner; limits absenteeism; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Follows instructions; responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan. Flexibility – able to provide flexibility and adapt to changing schedules and/or work environments. Initiative – Undertakes self-development activities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Requirements Qualifications To perform this job successfully, an Individual in this position must be able to perform each of the above essential duties satisfactorily and exhibit the values of the Company. In addition, the requirements listed below are representative of the knowledge, skill and/or ability required. Experience and/or Education High School Diploma or equivalent Minimum of six (6) months cash handling experience preferred One (1) year of Call Center, customer service in banking, financial services or goal-drive retail sales preferred Successful completion of ChoiceOne’s Retail Advancement Program (RAP) Licenses & Designations NMLS Physical Demands and Work Environment Ability to work in an office environment which may include many hours of computer and telephone usage. This position is not remote-eligible. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodations.

Responsibilities

Provide exceptional support to banking customers by addressing service concerns and recommending appropriate deposit and loan products. Process day-to-day transactions and open new personal and business accounts while adhering to regulatory policies.