LOCATION:

Carrier Bracknell, Max House, Western Road, Bracknell, Berkshire, RG12 1QP, UK
Role: Customer Service Centre Agent
Location: Bracknell
Contract type: Perm, full time
The role is a part of Carrier’s company - SLD Pumps & Power which is one of the UK’s leading suppliers of pumps and generator rental equipment. Currently we are looking for a Customer Service Centre Agent who will be providing sales support in our depot in Bracknell.

AS A CUSTOMER SERVICE CENTRE AGENT YOU WILL BE RESPONSIBLE FOR:

• Identifying new business opportunities, generating leads, and booking appointments for the sales team.
• Generating and processing hire and sales quotations efficiently.
• Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
• Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
• Processing sales/hire orders, coordinating equipment availability, and organizing transport to meet customer timelines.
• Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
• Managing and resolving invoice queries, process suspensions, and run pre-invoice reports.
• Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.

To be successful in the role you should have:

• Previous sales or customer service experience
• Proactive approach focused on customers
• Very good administrative skills and attention to detail
• Communicative skills
• Very good command of MS Office,
• Strong time management skills and ability to work with deadline