Role: Customer Service Claims Handler
Location: Liverpool
Salary: £25,877 per annum plus the opportunity to earn a performance related bonus of £4200 paid on a quarterly basis, once established within your role.
Working hours: 37.5 hours per week, 7.5 hours a day. Monday to Friday on rota basis 8.00am - 8.00pm, 1 in 3 Weekends 9.00am-5.00pm.
We are looking for a professional candidate, experienced in Customer Service or Claims Handling to join one of our friendly teams. This is an exciting opportunity to be part of a thriving Claims Department, and we invite applications from candidates with and without experience in Motor claims.
The ideal candidate, will have excellent customer service experience and a positive, can-do attitude.
Full training and continuous coaching will be provided to help you achieve your full potential.

WHAT YOU WILL BE DOING:

• Providing a professional and proactive response in assessing claims in line with policy and procedure
• Providing an empathetic service to clients who have been involved in road traffic incidents
• Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
• To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
• Handle First Notification of Loss (FNOL) calls, entering relevant claims details
• To monitor and manage claims ensuring all services are provided in an agreed timescale
• Assessing new claims in accordance with policy terms and conditions
• Identify and initiate any potential recoveries from 3rd parties
• Handle any complaints in line with FCA guidelines
• Identifying key requirements for replacement vehicles
• Work to agreed SLA’s and KPI’s

ALL ROLES ARE SUBJECT TO DBS AND FINANCIAL CHECKS, ANY OFFER MADE WILL BE CONDITIONAL UNTIL CHECKS ARE COMPLETED TO SATISFACTORY STANDARD.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered