We are looking for exceptional customer service operatives to join our team. The shifts we currently have available are daytime shifts working 7 hours per day between the hours of 8.00am to 8.00pm, 5 days per week Monday to Sunday on a monthly rota. We also welcome applications from those who would like to work part-time who can accommodate weekend working.
The roles are usually office-based at our office at 8 Pinkers Court, Briarland Office Park, Gloucester Road, Bristol BS35 3QH
Hourly Rate: £14.16 to £15.00 per hour dependant on experience
Devon Bay Solutions specialises in property repair and home emergency services throughout the UK. We also undertake a range of other insurance-related claims management arrangements including but not limited to First Notification of Loss and Vehicle Assist claims. As a claims handler you will be responsible for providing excellent customer service in a timely manner to help support our policyholders through a smooth claims journey. You will positively contribute towards meeting all company KPIs and regulatory requirements.

EXPERIENCE & SKILLS

• Focused and able to work in a methodical way in a busy office environment
• Excellent communication skills, internally and externally at all levels
• Excellent document and reporting skills
• Demonstrate drive to deliver results
• Ability in managing high quality performance output
• Previous experience of General Insurance and assistance products is desirable
• Excellent telephone manner and conflict resolution skills
• Innovative and have a passion for success
• Ability to navigate multiple computer systems and applications simultaneously
• Ability to work in a fast-paced and high-pressure environment
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Excellent problem-solving and decision-making abilities
  If you are interested, please submit your CV to jo.boichot@legalprotectiongroup.co.uk
  Job Types: Full-time, Part-time, Permanent
  Pay: £14.00 per hour
  Expected hours: 35 per week

Benefits:

• Casual dress
• Company pension
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay

Experience:

• Customer service: 1 year (preferred)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In perso

• Taking first notification of losses and documenting all claim information accurately and efficiently in the system.
• Verify policy details and gather necessary information to initiate and validate the claims process.
• Providing the necessary triage advice to our customers aiming to alleviate their emergency.
• Assigning emergency jobs to appropriate engineers from our established engineer network
• Identify and escalate priority issues to the appropriate department or senior representative.
• Research and troubleshoot complex customer issues using available resources with a view to resolve any complaints.
• Checking, highlighting, and responding to the claim’s admin inbox.
• Chasing updates from engineers about the status of emergency claims including quotes and invoices.
• Log and record contractor invoices correctly on the claim to ensure correct claims costs are recorded.
• Adhere to all company policies and procedures including those relating to the Financial Conduct Authority’s rules and principles and data protection.