KNOWLEDGE REQUIRED:

• Ability to speak and write English and Spanish fluently and to a professional and business standard
• Experience in a customer service/claims environment for at least 1 year
• Awareness of cultural and working practices in Spain

PURPOSE OF ROLE:

As a Customer Service & Claims Representative for Great American Europe, you will play a crucial role in our Customer’s journey, particularly when they need to make a claim.
You will ensure that the claim is processed both efficiently and effectively and that it follows FCA guidelines for Treating Customers Fairly.
The process will include assessing the loss, communicating with customers as well as developing a full understanding of our products and policies. The role will also involve handling customer service enquiries and complaints, which will be in Spanish and English, as well as assisting the team with other shared tasks & responsibilities all while working in a collaborative team environment.

MAIN DUTIES:

Your key responsibilities will include handling a wide range of claims/losses, from initial assessment to resolution.
You will communicate with customers, either by phone or email, and ensure that their queries are addressed promptly and professionally. Additionally, you will develop a thorough understanding of our products and policies, enabling you to provide a best-in-class service to our customers.
If you have experience working in the insurance sector or the financial industry, this would be advantageous, but not essential. What matters most to us is your passion for delivering exceptional customer service, your attention to detail, and your ability to work collaboratively as part of a team.