Clarke Transport a family business – one of the leading privately owned multi-service transport organisations in the UK are looking for a Customer Service Clerk to work out of our depot in Tipton, West Midlands.
Are you Interested in a transport role within one of the nation’s leading, pioneering distribution organisations? Would work with an organisation that invests in its people, career development and ongoing personal development? Would work in a fast-paced, progressive environment interest you?

JOB ROLE & PURPOSE

• You will be the first point of contact for all customer complaints and queries.
• You will provide excellent customer service, ensuring complaints and queries are dealt with in a professional manner, with efficiency and effectiveness, to minimise business risk and to promote the Company brand.

DUTIES

• Promptly and effectively resolve customer queries and complaints, in accordance with the Company’s policies and procedures, to promote customer satisfaction and brand loyalty.
• Maintain regular contact, with internal and external customers, to provide excellent customer service, which offers a professional, personal and timely service throughout.
• Ensure that customer queries and complaints are fully investigated and, where possible, resolved, by your team, prior to any handover to another department.
• Maintain customer database records, in line with Company processes.
• Ensure that correct processes are followed , seeking approval and / or escalation, where necessary, from the Customer Service Manager on proposed actions to be taken, such as for reimbursements and / or compensation.
• Actively chase up any outstanding actions, where required, in order to complete the claim / accident report to a gain a necessary conclusion.
• Provide regular feedback to the Customer Service Manager on trends in queries and / or complaints.
• Compile reports on key departmental data, as requested.
• Assist the efficient conclusion to a query or complaint.
• To complete any other reasonable duties as instructed by the management team.