Customer Service Clerk - Bilingual-English/French

at  City of Greater Sudbury

JOB DESCRIPTION

Section: Tenant Services
Division: Housing Operations
Department: Community Development
Initial Reporting Location: 10 Elm Street
Job Status: Limited position - Bilingual (French/English)
Estimated Probable Duration: Seven (7) months (may be extended)
Affiliation: Housing Unit
Hours of Work: 70 hours bi-weekly
Shift Work Required: No
Range of Pay: Group 4 - $22.08 to $24.94 per hour

QUALIFICATIONS:

• Successful completion of Secondary School (Grade XII) education plus additional short, specialized training courses in (e.g. business administration, accounting, office administration, etc.).
• Over one (1) year up to and including (2½) years of related experience in a dedicated customer service role.
• Good knowledge of office practices and procedures as it relates to correspondence, processing incoming and outgoing mail.
• General knowledge of Housing Operations programs and services in order to refer the clientele to the correct department.
• Excellent communication and customer service skills to handle inquiries from clients and staff.
• Keyboarding skills to LHC standards.
• Good working knowledge of software packages such as Word, Excel, Access, GroupWise.
• Knowledge of Canada Post regulations pertaining to postage rates, postage meter and registered mail.
• Ability to operate a multi-line telephone system.
• Ability to prepare routine correspondence using proper format, punctuation, grammar.
• Demonstrate excellent organizational skills.
• Excellent use of English, verbally and in writing.
• Excellent French verbal skills and a working knowledge of written French is required.
• Ability to maintain a filing and records management system.
• Satisfactory health, attendance, and former employment history.
• Physical capability to operate a vehicle safely, possession of a valid driver’s licence and an acceptable driving record, will be considered an asset.
  Competencies: Competency Library - Level 1 Proficiency

Please refer the Job description for details