CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?

YOUR ROLE

Our operation team based in London, NW10, proudly supporting a prestigious client, is looking for a proactive and organised Customer Service Clerk where you will be a first point of contact for the customers, delivering exceptional service and support.
Due to the nature of the customer on site there will be a 3-month vetting process for the successful candidate before your start date.
This role will see you working Monday to Friday, 06:00-14:30.

WHAT ARE YOU GOING TO DO?

Reporting into Operations Manager you will accurately input delivery data into the appropriate systems, ensuring all information regarding supplier deliveries is correct and up to date. You will also ensure that booking slot details are communicated clearly to suppliers and strictly adhered to. You will maintain seamless communication with the operational team and provide timely updates on any amendments or specific customer requirements, enabling the team to work efficiently and meet service standards.
You will be able to build and maintain strong relationships with both suppliers and customers. You will be the first point of contact for resolving queries, addressing complaints, and handling any issues that may arise, always demonstrating professionalism and a customer-focused approach.