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CUSTOMER SERVICE CLERK at Napco Careers

Abu Dhabi, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Order Processing, Customer Inquiry Handling, Order Fulfillment Coordination, Complaint Resolution, Record Maintenance, Operational Reporting, Stock Communication, Billing Resolution, Documentation

Industry

Packaging & Containers

Description

2. Job Responsibilities & Tasks (Duties include but are not limited to) • Receive and process customer orders accurately in the system. • Handle customer inquiries regarding products, pricing, availability, and delivery status. • Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment. • Monitor order status and follow up to ensure on-time delivery. • Handle customer complaints and escalate issues when necessary. • Maintain and update customer records and order files. • Prepare daily order reports and support operational reporting. • Communicate stock availability and delivery updates to customers and sales teams. • Ensure proper documentation of all orders, returns, and credit notes. • Support in resolving billing or invoice-related issues with the Accounts Department. • Perform any other duties assigned by the Customer Service Supervisor/Manager. 3. Job Dynamics & Interfaces 3.1 Internal: • Sales Department • Warehouse & Logistics • Accounts / Finance • Production / Planning (if applicable) 3.2 External: • Customers • Distributors • Transporters / Third-party logistics providers 4. Required Job Qualifications & Competencies 4.1 Education & Experience • Minimum High School degree. • A minimum of 1 to 2 years’ experience in similar and related field.

Responsibilities

The role involves processing customer orders accurately and handling inquiries regarding pricing, availability, and delivery. It requires coordinating with internal departments like Sales, Warehouse, and Finance to ensure smooth order fulfillment and high service levels.