Customer Service - Client Advocate at Indiana Farmers Insurance

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Inquiry Resolution, Claims Setup, One-Contact Claims Processing, Repair Facility Guidance, Rental Coordination, Payment Inquiry Processing, Digital Platform Engagement, Survey Engagement, Policyholder Change Requests, Data Entry Accuracy, System Learning, Flexibility

Industry

Insurance

Description

Description Indiana Farmers Insurance is currently looking for a skilled Customer Service Representative to be the next Client Advocate to join our Client Communities Team. The right candidate will have a strong desire, sense of urgency and the effective interpersonal communication skills necessary to help resolve customer inquiries and provide the ultimate customer experience! Benefits for the Client Advocate: Free Health insurance Free Dental insurance Free Vision insurance Free Life insurance Free Short-Term & Long-Term Disability insurance 2% 401k Company Match 11% 401k Company Contribution Excellent Paid Time Off Generous paid time for Parental Leave Day of Service We promote from within our widely-talented workforce regularly and consistently offer opportunities to learn and grow Student Loan Assistance Program Educational Incentive Program Several committees to explore, to connect with co-workers and build relationships Two robust Employee Assistance Programs for you and your family Flexible Work Arrangements that include work locations in the office, hybrid schedules and fully remote. The type of arrangement available is determined by the position and business needs Matching funds of up to $100 annually are available from the company for your favorite charitable organization Associate recognition awards, fun gatherings, and opportunities to make friends are part of our culture An on-site fitness center, as well as free and convenient parking, make life easier Requirements Qualifications for the Client Advocate: High school diploma or equivalent; additional customer service experience or training, required Completing initial new claims setup; processing one-contact claims; providing guidance for repair facilities; coordinating rental reservations; and ensuring the seamless transfer of more complex inquiries to the appropriate individuals Receiving and processing payment-related inquiries via telephone and/or guiding policyholders through the online payment process Actively engaging policyholders and agents through surveys and digital platforms to gather information, strengthen relationships, and enhance the overall service experience Processing simple policyholder change requests Entering data accurately within various systems Desire to increase knowledge, learn new systems and adopt new tools to enhance overall job performance Flexibility in work schedule with the ability to work outside of normal office hours Why work for Indiana Farmers Insurance? An average associate retention rate of 95% over the past 5 years Financially stable as shown by our A- (Excellent) rating by AM Best Truly customer focused Strong legacy of excellent performance throughout our 149 years in business! For more information about Indiana Farmers, please go to https://insurance.indianafarmers.com/about-us.Indiana Farmers Insurance is an equal opportunity employer!

Responsibilities

The Client Advocate will be responsible for completing initial new claims setup, processing one-contact claims, providing guidance for repair facilities, and coordinating rental reservations. This role also involves receiving and processing payment-related inquiries and actively engaging policyholders and agents to gather information and enhance service.