Manage day-to-day customer interactions through phone, email, live chat, and customer care tools.· Handle customer concerns, inquiries, complaints, and follow-ups with professionalism and care.· Maintain and manage customer files, notes, tickets, and communication history.· Provide customers with accurate product, service, order, repair, return, and exchange information.· Complete order health checks, including order status review, verification, fulfillment progress, cancellations, returns, credits, and exceptions.· Reject or approve orders as needed based on established order verification processes.· Coordinate with the fulfillment and logistics teams to support order processing, shipping updates, inventory verification, and in-transit items from stores.· Support ecommerce order administration, including fulfillment follow-up, cancellations, returns, exchanges, and customer credits.· Reject or approve orders as needed based on established order verification processes and fraud prevention checks.· Manage and update customer service macros to ensure responses are accurate, consistent, and aligned with current policies and brand tone.· Support chatbot learning by reviewing customer interactions, identifying gaps, and helping improve chatbot prompts, flows, and response accuracy.· Maintain and update customer-facing FAQs to reflect current policies, product information, shipping details, returns, exchanges, repairs, and common customer questions.· Take initiative to save returns and refunds through proactive customer communication and solution-oriented support.· Escalate website functionality issues, order exceptions, and recurring customer concerns to the appropriate team.· Support Customer Service KPI tracking and monthly reporting as needed.· Provide general administrative support to the Customer Service & order Fulfillment team.

Manage day-to-day customer interactions through phone, email, live chat, and customer care tools.· Handle customer concerns, inquiries, complaints, and follow-ups with professionalism and care.· Maintain and manage customer files, notes, tickets, and communication history.· Provide customers with accurate product, service, order, repair, return, and exchange information.· Complete order health checks, including order status review, verification, fulfillment progress, cancellations, returns, credits, and exceptions.· Reject or approve orders as needed based on established order verification processes.· Coordinate with the fulfillment and logistics teams to support order processing, shipping updates, inventory verification, and in-transit items from stores.· Support ecommerce order administration, including fulfillment follow-up, cancellations, returns, exchanges, and customer credits.· Reject or approve orders as needed based on established order verification processes and fraud prevention checks.· Manage and update customer service macros to ensure responses are accurate, consistent, and aligned with current policies and brand tone.· Support chatbot learning by reviewing customer interactions, identifying gaps, and helping improve chatbot prompts, flows, and response accuracy.· Maintain and update customer-facing FAQs to reflect current policies, product information, shipping details, returns, exchanges, repairs, and common customer questions.· Take initiative to save returns and refunds through proactive customer communication and solution-oriented support.· Escalate website functionality issues, order exceptions, and recurring customer concerns to the appropriate team.· Support Customer Service KPI tracking and monthly reporting as needed.· Provide general administrative support to the Customer Service & order Fulfillment team.