ABOUT YOU (REQUIREMENTS)

• Strong written and verbal communication skills – professional email etiquette and confident phone manner
• Proficient in Microsoft Office (Outlook, Excel, Word)
• Ability to plan and prioritise workload to meet deadlines
• Accurate and efficient at data entry and order processing
• Self-motivated, organised, and able to work independently as well as part of a team
• Professional, polite, and customer-focused approach

RESPONSIBILITIES

• Building and maintaining strong relationships with customers and suppliers at all levels
• Processing a high volume of customer orders accurately and within agreed timescales
• Ensuring orders are checked, updated in the ERP system, and managed from order to delivery
• Proactively identifying any at-risk orders, providing customers with updated delivery information or alternative solutions
• Updating the Issues Log and resolving queries such as proof of delivery, invoice discrepancies, returns, and quarantined items
• Liaising with internal teams to ensure on-time fulfilment, and communicating proactively with customers if delays occur
• Raising and chasing purchase orders with suppliers, monitoring stock levels and addressing non-conformances
• Reviewing and actioning the daily suggested order report, maintaining correct min/max stock levels
• Providing regular updates to customers, ensuring contract KPI targets and service standards are achieved
• Managing collections/returns to the Distribution Centre
• Handling customer service queries via telephone, e-mail and ERP system

ROLE DETAILS

• Job Types: Permanent, Full-time
• Salary: £28,000 – £32,000 per year (depending on experience)
• Benefits: On-site parking
• Schedule: Monday – Friday, 8:30am – 5:00pm
• Location: Stretford, Manchester (must be able to reliably commute or relocate before starting)
• Education: A-Level or equivalent (required)
• Experience: Customer Service – minimum 2 year (required)