A BIT ABOUT US:

We’re on a mission to become Australia’s favourite digital bank—a big transformation from our roots as one of Australia’s oldest banks, to a bank made for the needs of now. We’re placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive – to make banking seriously uncomplicated.
And we know we’ve got what it takes. It’s no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change.
In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work.
We say our culture is “Made by Us”. And we’re really proud of that. See what we’re all about here: https://www.youtube.com/watch?v=wvo2udK8ZFw

Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy. This is a great opportunity to be part of an amazing team building solutions for the future. As our Customer Service Coaching Manager, you’ll join a passionate team focused on empowering our customer-facing colleagues to deliver outstanding service. You’ll be part of a culture that values curiosity, collaboration, and continuous learning—where your coaching expertise will help shape the future of how we support our customers.