Customer Service Collaboration Lead DACH (m/w/d)
Location:Köln, DE, 50670
At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!
We are looking for a supply chain professional with strong customer-facing experience to join our team as a Customer Service Collaboration Lead. In this role, you will be responsible for driving continuous improvement in supply chain processes and delivering customer service excellence across key strategic accounts.
You will act as the primary liaison between Barry Callebaut and assigned strategic customers, ensuring the availability and proximity of chocolate and cocoa products to customer sites. Through close collaboration with internal and external stakeholders, you will enhance supply chain visibility, increase service levels, and lead operational planning initiatives for your country cluster.

EDUCATION & SKILLS

• University degree (or equivalent) in Logistics, Supply Chain, or a customer-facing discipline.
• Fluent in German and English (additional languages are a plus).
• Proficient in Microsoft Office (Excel, Word, PowerPoint); advanced Excel/Google Sheets preferred.
• Working knowledge of SAP (particularly SAP Production, APO, BW); experience with OMP is an advantage.

PROFESSIONAL EXPERIENCE

• 5+ years of experience in a customer-facing role within supply chain or logistics, preferably in FMCG.
• Solid understanding of demand planning, raw material planning, and production planning processes.
• Experience working with 3PL providers and understanding of their operations.
• Familiarity with S&OP environments and supply chain performance metrics (CSD KPIs).
• Exposure to commercial or customer service roles is desirable.