CUSTOMER SERVICE AND COLLECTION SPECIALIST JOB SUMMARY:

The Customer Service and Collections Specialist plays a key role in supporting our clients by handling inquiries, resolving issues, and managing account activity with accuracy and empathy. This role requires strong communication skills, attention to detail, and the ability to work in a dynamic environment where both service and collections activities are part of the day-to-day responsibilities.

CUSTOMER SERVICE AND COLLECTION SPECIALIST EXPERIENCE:

• 5+ years of experience in customer service, account management, or collections (financial services background preferred).
• Excellent verbal and written communication skills with the ability to adapt to different personality types.
• Strong problem-solving skills and a client-first mindset.
• Ability to manage multiple priorities and work efficiently in a fast-paced setting.
• Proficiency in Microsoft Office Suite and CRM/loan servicing platforms.
• Bilingual (English/Spanish) a plus.

Competitive compensation

• Annual bonus potential
• Companywide sales-based bonuses
• Monthly performance-based incentives

Comprehensive benefits package

• Health Care Plans (Medical, Dental & Vision)
• Company-matched HSA contributions on qualifying plans
• Free telehealth services
• Retirement Plan (401(k) with company matching)
• Paid Time Off (12 PTO days, 12 holidays, 1 week December holiday, plus birthday and volunteer PTO)
• Family & bereavement Leave
• Life Insurance (basic, voluntary & AD&D)

Professional Growth

• Opportunities for ongoing training and career development.

Supportive team environment

• Collaborative, innovative, and people-focused culture.

Work Environment

• This role is in-office, with a professional but fast-paced setting.
• Standard business hours with occasional flexibility required.

Equal Employment Opportunity (EEO), Affirmative Action, and E-Verify Statement:
Integrated Human Capital is an equal opportunity employer committed to fostering diversity and providing employment opportunities to all qualified individuals without regard to race, color, religion, sex, national origin, age, disability, or any other protected status. We actively promote affirmative action by encouraging minorities, women, individuals with disabilities, and veterans to apply for positions for which they are qualified. Additionally, Integrated Human Capital participates in the E-Verify program to verify the identity and employment eligibility of all newly hired employees, ensuring compliance with immigration laws. Candidates are required to present documents confirming their identity and eligibility to work in the United States during the employment verification process.

• Act as a trusted partner for clients by responding to questions and concerns through phone, email, and other communication channels.
• Review and assess account information to provide accurate, timely, and compliant solutions.
• Proactively contact customers regarding past due accounts, negotiate payment arrangements, and document outcomes clearly.
• Maintain detailed and accurate records of client interactions in company systems.
• Collaborate with team members to share best practices and support departmental goals.
• Identify opportunities to streamline processes and improve the customer experience.
• Perform additional duties as needed to support team objectives.