ABOUT US

Tongo Financial is transforming the way real estate professionals manage their cash flow. Our innovative financial solutions allow real estate agents to access future commissions as upfront capital, empowering them to invest in their business and personal growth without waiting for a closing. We provide flexible, responsible financial tools that align with the unique earning cycles of real estate professionals, ensuring they have the resources they need when they need them. As a fast-growing startup, we thrive in a dynamic, fast-paced environment and seek individuals who are adaptable, proactive, and ready to contribute to our success.

POSITION OVERVIEW

We are seeking a Customer Service & Collections Agent with a strong understanding of real estate finance and public records research. This individual must be highly organized, self-motivated, and capable of managing high-volume customer interactions across multiple communication channels—including phone, email, chat, and text. The ideal candidate is comfortable with repetitive tasks, excels under pressure, and can effectively navigate difficult conversations with clients regarding outstanding balances and payment arrangements.
Since we are a rapidly growing startup with evolving policies, we need a critical thinker and problem solver who can make sound judgment calls in real-time. This role also requires strong research skills to locate and verify public records, broker information, and contact details to support collections efforts.

QUALIFICATIONS & SKILLSINDUSTRY KNOWLEDGE & RESEARCH EXPERTISE

• Strong understanding of real estate finance, commission structures, and UCC filings.
• Experience researching public records, broker contact details, and financial obligations.
• Ability to analyze real estate market trends and apply insights to collections strategies.

TECHNICAL & ORGANIZATIONAL SKILLS

• High computer literacy and ability to navigate multiple software platforms simultaneously.
• Detail-oriented with strong organizational and time-management skills.
• Ability to work within tight SLAs and handle high volumes of interactions efficiently.

PREFERRED QUALIFICATIONS

• Experience in collections, accounts receivable, or financial services.
• Background in real estate, property management, or lending is a plus.
• Familiarity with HubSpot CRM software, ticketing systems, and payment platforms.
  If you are a detail-oriented problem solver with a strong understanding of real estate finance and public records research, we want to hear from you!
  Job Type: Full-time
  Expected hours: 30 – 40 per week

Language:

• English (Required)

• Manage inbound and outbound customer interactions through phone, email, chat, and text.
• Engage in professional yet firm conversations regarding delinquent accounts and payment obligations.
• Assess client financial situations and negotiate reasonable payment plans with good judgment.
• Maintain empathy and professionalism while ensuring compliance with company policies.
• Follow up on outstanding balances and take necessary actions to recover funds.