Customer Service Consultant at AA New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Sales, Attention to Detail, Communication, Problem Solving, Team Player, Computer Skills, Organizational Skills

Industry

Consumer Services

Description

If you’re reliable, confident with customers, and keen to be part of a tight-knit team — we’d love to hear from you. This is a fixed term role running from 3rd March 2026 to 7th March 2027 You will be working a 25.5 hour work week on the following days: Tuesday, Wednesday, Thursday from 8:00am – 5:00pm What You’ll Be Doing | Mō te Tūranga Welcoming customers and processing vehicle and driver-related transactions Identifying customer needs and offering relevant AA products and services Handling customer requests and problem-solving with professionalism Maintaining accurate records and transaction processing Supporting your team to meet service targets and deliver a great customer experience Promoting safe work practices and keeping the workplace tidy and efficient About You | Mōu Previous customer service or sales experience (motor industry experience a bonus!) Strong attention to detail and well-organised Friendly, professional, and confident communicator Good computer and keyboard skills (intermediate level) NCEA Level 1 (or equivalent) A team player who enjoys helping others Working with the AA | Me mahi tahi tatou ki AA For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members. Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities. Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably. We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role. From our humble beginnings as a motoring enthusiast’s club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members. Our purpose of caring for our Members and the people, spaces and places that are important to them drives us and connects us as a team.

Responsibilities

The Customer Service Consultant will welcome customers and process vehicle and driver-related transactions while identifying customer needs and offering relevant products and services. They will also handle customer requests, maintain accurate records, and support their team to meet service targets.