Customer Service Consultant at AIA Group Ltd

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

0.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Attention To Detail, Administration, Problem Solving, Adaptability, Empathy, Professionalism

Industry

Insurance

Description

BE THE DIFFERENCE At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on. The Opportunity: As a Customer Service Consultant at AIA, you'll have the opportunity to make a real difference in people's lives. You'll be the first point of contact for our customers, providing them with the support and guidance they need when they need it most. Through our structured training and development plan, you’ll become an expert on AIA's products and services, helping customers to make informed decisions about their insurance needs and providing them with peace of mind. We are looking for new recruits to be able to start on Monday 15th May 2026. Day to day you will: Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner. Provide clear and accurate information about our products and services. Ensure customer’s records are accurate and up to date. Proactively contact customers and Financial Advisors to gather additional information when required. Our commitment to work-life balance is reflected in our hybrid work model, which offers flexibility through two days of remote work and three days of in-office collaboration (Monday - Wednesday) after an initial classroom-based training and buddy program. Allocated shift pattern between: 9am - 5pm Monday – Friday. Successful applications will demonstrate: As a customer-focused individual, you’ll be passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. In addition, you will have: Previous experience in a customer facing role; this could have been gained in retail, hospitality, telco etc. A keen attention to detail and strong administration skills Flexibility and adaptability to thrive in a fast-paced environment Excellent verbal and written communication skills Ability to problem solve and a solution focused approach Why choose AIA: At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. Career progression offered through internal pathway program, on the job training and induction program Free membership to AIA Vitality health and wellbeing program Four additional recharge days per year in addition to annual leave Competitive salary + Bonus Potential + Staff discounts Hybrid work – WFH 2 days per week Discounted parking available + public transport + amenities close by AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day, apply via the link. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

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Responsibilities

Act as the first point of contact for customers via telephone and email to provide support and guidance on insurance products. Maintain accurate customer records and collaborate with Financial Advisors to gather necessary information.