Customer Service Consultant at AMP Limited

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Verbal communication, Telephone skills, Problem-solving, Conflict resolution, Complaint handling, Objection handling, Decision-making, Computer literacy, Numeracy skills, Relationship building, Adaptability, Growth mindset, Accountability

Industry

Financial Services

Description

Looking for a rewarding new career in financial services. No experience needed with comprehensive in-house training provided If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future. Help people create their tomorrow, while you create yours We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years. If we do our job well, we genuinely add to the prosperity of our country and its people. The Superannuation & Investments contact centre is an integral part of the business unit and the role of the Customer Service & Engagement Consultant is to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP’s advisers and customers. Using your passion for outstanding customer service and embodying the AMP value of "Put customer first", you will provide AMP's customers and financial advisers with support via numerous contact centre activities including taking inbound calls, supporting outbound campaigns, responding to webchats and communicating by email. No previous experience in a related industry is needed as comprehensive training will be delivered by our team of in-house Subject Matter Experts. This opportunity is for roles based out of our Melbourne office. AMP offers hybrid working arrangements with the expectation that you attend the office for a minimum of 2 days per week. Additional office days during training may apply. Recruitment process and key dates: * Online application – closing Saturday 16th May 2026 * Digital assessment – links will be sent from Monday 11th May 2026 and assessments to be completed by Wednesday 20th May 2026 * Assessment Centre – will be scheduled Thursday 28th May 2026 in person at our office location: * VIC Level 12, 699 Collins Square, Docklands VIC 3008 * Start Date - for this intake is Monday 22nd June 2026 What you will bring to the team * Previous customer service or client service experience roles e.g. contact centre, retail, hospitality or healthcare will be highly regarded. * Exceptional verbal communication and telephone skills with the ability to build rapport and establish relationships in a professional and courteous manner. * Empathy and a calm, solutions-focused approach when handling customer and adviser enquiries. * Decision-making, objection handling, complaint handling and conflict resolution skills. * Strong problem-solving ability, including asking the right questions to understand issues and determine the best course of action. * Accountability and ownership, with follow-through to completion. * Strong computer literacy and the ability to navigate multiple systems and applications quickly and accurately. * Highly developed numeracy skills will be required with the ability to communicate numerical information effectively * Comfortable in working to a structured rotating roster within a highly regulated environment * Willingness to learn will be the key to your success in this role and your career with AMP * RG146 certification (Super and Insurance) or Diploma in Financial Planning is desirable, but not essential * Finance, commerce or related tertiary study is desirable, but not essential You’ll thrive here if… If you can adapt from BAU to the ambiguous with ease, you’ll do well here. Change is never easy, so bring your commitment, grit and growth mindset. Because we run lean, you’ll be expected to jump in and deliver across a variety of areas. Meaning, you’ll be closer to the action and executive decisions that influence where we go next. If you’re someone that can hold their own, you’ll find AMP quite liberating. Why we think you’ll love working at AMP Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it. We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. We believe in the power of inclusion and diversity We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers. We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website. Ready to create your tomorrow? If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow. Looking forward to meeting you.

Responsibilities

The consultant will deliver superior service to customers and financial advisers by managing inbound calls, outbound campaigns, webchats, and emails. They are responsible for maintaining a customer-first approach while navigating multiple systems to resolve inquiries effectively.