About Us

At Aussie Broadband, things are done a little bit differently. Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders. We do this by living and breathing our values in everything we do, that's the Aussie way. As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability. We're proud to have been named one of Australia's Top Employers by HRD magazine.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have fun

About the Role

In this role, you will provide first-class support to our residential customers. We will give you all the training you need to be able to help our customers and progress your career.

This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding. We want to empower you to problem solve and deliver our customers the best experience possible.

What You'll Do

In this role, you will work 8‑hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.

All team members are required to commit to up 37.5 hours per week.

• An interest in learning about the telco industry (experience is helpful but not essential)
• A genuine curiosity about IT and technology
• A background in accounts or customer service
• Confident computer skills and comfort with basic data entry
• Warm, clear communication with a collaborative, empathetic approach

What You'll Bring

• Creating positive customer experiences while meeting service standards
• Supporting customers with account and technical enquiries across multiple channels
• Managing calls with care and attention
• Gently troubleshooting non‑service‑related issues
• Navigating challenging conversations professionally and escalating when needed
• Following supportive help desk processes, account procedures, and privacy guidelines
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