• The RoleLocation: Parramatta NSW
• Start Date: 23 November 2026
• End Date: 31 December 2026
• Pay Rate: $43 per hour + Super
• Hours: 8 hours per day, 40 hours per week
• Work Arrangement: Hybrid – office attendance required Tuesdays and Thursdays
• Positions Available: 2
• Key ResponsibilitiesDeliver high-quality customer service and support to internal and external stakeholders.
• Respond to customer enquiries professionally, accurately and within required timeframes.
• Manage customer interactions across multiple communication channels.
• Identify and escalate complex enquiries, ensuring appropriate follow-up and resolution.
• Maintain accurate customer records and documentation within relevant systems.
• Manage high volumes of enquiries while maintaining excellent service standards.
• Work collaboratively with team members to achieve service delivery objectives.
• Handle sensitive or complex customer matters with professionalism and discretion.

About You

To be successful in this role, you will demonstrate:

• Previous experience in customer service, customer support or contact centre environments.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with the ability to build positive stakeholder relationships.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.
• Experience using customer management systems and Microsoft Office applications.
• Ability to manage competing priorities in a fast-paced environment.
• Confidence handling complex or sensitive customer enquiries.
• Ability to work both independently and as part of a team.