Customer Service Consultant - Brendale at Rentokil Initial Group

City of Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre Experience, Sales Support, Scheduling, Problem Solving, Multitasking, Verbal Communication, Electronic Communication, Database Maintenance, Compliance

Industry

Environmental Services

Description

We have an exciting opportunity available for Full-time Customer Service Consultant role in our pre-construction admin team at Stevie Redback Pest Control. You will be required to work from our Brendale office. This is a permanent full-time position of 38hr/week available. Hours are 9am - 5pm Monday to Friday. In this role, you will be an important member of the Customer Service team, reporting directly to the Customer Service Manager, where you will provide customer service and sales support to our pre-construction department. The core responsibilities in this role include: Receiving inbound calls and email inquiries from Builders, Concreters etc Resolving customer queries quickly and accurately Scheduling pre-construction pest installations for customers Generating Form 12’s, Form 43’s and Certificates of Installation for completed works. Checking payments and sending customers their relevant documents for certification. Liaising with your fellow colleagues Meeting calls and internal sales targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. The ideal candidate must possess: Previous Call centre/Customer Service Experience Professional Phone manner. Previous pest or building/construction experience is advantageous Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking Proven problem-solving skills Ability to work in a team environment to support colleagues Professional, reliable, and punctual. Perks and benefits: Employee Assistance Program (EAP) Discounted Pest Services Free Training opportunities to upskill. Stevie Redback is part of the Rentokil group of companies. Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business- that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills. As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. Employee Testimonial “The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.” Renay Fagan "I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years." Sierra Warrington

Responsibilities

The role involves handling inbound calls and emails from builders and concreters to resolve queries and schedule pest installations. Additionally, the consultant is responsible for generating certification documents and maintaining accurate customer records in the database.