Customer service consultant at Bupa

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Product Knowledge, Complaint Resolution, Billing Inquiries, Membership Management, Cross-Departmental Communication, International Medical Appointments, Record Keeping, Team Collaboration, Customer Satisfaction, Training, Coaching, Fair Treatment, Regulatory Training

Industry

Insurance

Description

Job Description: Customer Service Consultant Cairo, Egypt Fixed Term We make health happen We’re expanding our customer service team in Cairo and looking for customer-focused advisors to work in rotational shifts including (over-night shifts). You’ll handle queries across phone, email, web chat, and letter, ensuring swift and accurate resolutions. With full training and ongoing coaching, you’ll manage all customer types: individuals, corporates, and intermediaries. Resolving even complex issues without escalation. If you’re passionate about delivering exceptional service and putting customers first, we’d love to hear from you. Key Responsibilities Authorize or reject treatment requests before procedures Handle member inquiries via phone, email, and in-person visits, applying product knowledge to resolve issues Manage membership updates, billing inquiries, and document issuance Coordinate international medical appointments and support cross-departmental communication Investigate and resolve complaints, ensuring customer satisfaction Maintain accurate system records and support new team members Collaborate with providers and internal teams to deliver seamless service What We’re Looking For Able to demonstrate that you pay due regard to customers and treat them fairly by: • Being able to explain the impact that your role and actions have on the fair treatment of customers • Being able to explain the potential implications for customers who are not treated fairly by you or others • Making the fair treatment of customers central to all that you do • Always seeking to be competent to do your job e.g. by completing all compulsory regulatory training on time to ensure that you have all the necessary knowledge and skills Why Bupa We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Call Centre Locations: Egypt - Cairo Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Responsibilities

The Customer Service Consultant will handle member inquiries through various channels and manage treatment requests. They will also investigate complaints and maintain accurate system records.