Customer Service Consultant at Bupa

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

0.0

Posted On

03 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem-Solving, Communication, Interpersonal Skills, Influencing Skills, English Fluency, Chinese Fluency, Analytical Skills, Decision Making, Ownership, Numeracy, PC Literate, Team-Oriented

Industry

Insurance

Description

Job Description: Customer Service Consultant Bupa Consulting (Beijing) Co. Ltd, Suite 508, 5F, Fortune Financial Center, No.5 Dongsanhuan Zhong Road, Chaoyang District, Beijing 100020 Full Time Permanent - 40 hours per week Hybrid Working We make health happen The Regional Customer Service Advisor is the face of Bupa Global for our valued customers and partners, ensuring our reputation for outstanding individual service is maintained locally and globally at all times. With quality of service identified as the primary driver of retention this role is crucial to our growth ambitions in the region. This role is ideal for people who have passion and ambition to develop and progress in premium customer service area. How you’ll help us make health happen: This is a diverse and skilled customer and client facing role where you will be responsible for resolving all customer queries to the customer’s complete satisfaction without the need to refer the customer on. Capable in handling complex tasks and strong confidence in dealing with challenging situations. Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance and regulation. You will be a customer service champion, putting the customer at the centre of everything you do and putting forward ideas for the continual improvement of the customer experience. What you'll need: Deliver excellent customer service, understand our customers’ needs, and provide first contact resolution while meet and exceed our quality goals, productivity targets, adhere compliance and regulation. Provide personalised service by tailoring every customer interaction. Analytical and problem-solving skills. Take ownership and ability to make decision effectively. Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes. Fluency in written and spoken English and Chinese Positive attitude and growth mindset, willingness and eagerness to learn and understand medical conditions in order to expand one’s knowledge to support our customers. Good numeracy skills to answer claim or payment related queries accurately. PC literate and keyboard skills essential with the ability to adapt and learn new operational systems where required. You are required to work on weekends or public holidays on rotation basis An open, flexible, and team-oriented personality. Why Bupa? We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. If you require information regarding this role in an alternative format, please email: careers@bupa.com Time Type: Full time Job Area: Call Centre Locations: China - Beijing Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Responsibilities

This is a diverse customer and client-facing role responsible for resolving all customer queries to their complete satisfaction without escalation, while handling complex and challenging situations confidently. Individual performance will be key to achieving departmental targets for quality, productivity, compliance, and regulation.