ABOUT US

For over 21 years, we’ve been helping high school students achieve outstanding results by showing them a better way to study. While schools focus on what to study, we focus on how to study. Our proven strategies for VCE success have helped 63% of our students achieve an ATAR above 90.
We’re a small, passionate team dedicated to making a real difference in students’ lives. With a move to inner-city offices near public transport and vibrant cafes on the horizon, we’re seeking a motivated and skilled Customer Service Representative to join our growing team.

WHAT WE’RE LOOKING FOR

We’re looking for a talented and enthusiastic communicator who genuinely loves helping others. You adapt your communication style effortlessly, whether you’re speaking with parents or students, and your ability to build rapport and trust will help you succeed in this role.

Key skills and traits include:

• Excellent Communication Skills: You’re a natural conversationalist and listener.
• Influencing & Rapport Building: You can connect with people quickly and inspire confidence.
• Outcome-Focused: You’re driven to achieve goals and help others do the same.

As a Customer Service Representative, you’ll play a key role in supporting students and their families. This is a hybrid position, offering 4 days in office. Your main responsibilities include:

• Inbound & Outbound Calls: Contacting current and potential customers to schedule free coaching sessions.
• Setting Appointments: Coordinating and managing bookings with clients.
• Responding to Email Enquiries: Answering questions and providing information to students and parents.
• Client Support: Working closely with existing clients to help them with various enquiries.
• Team Collaboration: Contributing to a positive and supportive team culture.

Because we contact parents, we need to work around their availability. So this is a full-time, Tuesday to Friday 12-8pm and Saturday 10-6 with an immediate start.