Customer Service Consultant at Essity

Springvale, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

0.0

Posted On

12 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Entry, Communication, Problem Solving, Time Management, Administrative Skills, Collaboration, Continuous Improvement, Detail Orientation, SAP, MS Office, Manufacturing Experience, FMCG Experience, Customer Relationship Management, Product Knowledge, Teamwork

Industry

Manufacturing

Description

Customer Services Consultant – B2B Fixed-term contract (maternity leave cover) through April 2027 At Essity, we are committed to providing care, comfort, and confidence for our customers every day. We are looking for a dedicated Customer Service Consultant to join our Customer Experience Team in Springvale. This role is essential in delivering a seamless and differentiated customer experience, fostering successful relationships, and offering a customer-centric approach to working. About the Role: As a Customer Service Consultant, you will play a pivotal role in managing order entry and associated tasks, ensuring a superior customer experience on each contact. You will provide complex information and respond to in-depth requests via telephone and email, ensuring that the needs of our customers and consumers are met first time, every time. You will also maximize opportunities, deliver order entry requirements, and handle a range of requests across service and product information for both internal and external customers. Working with the team, you will continually improve processes and practices to develop a service delivery advantage for our business. What You Will Do: Process customer orders and inquiries efficiently, maintaining a 99.6% order accuracy rate. Communicate supply information, out-of-stocks, product updates, and substitutions, collaborating with Demand and Inventory teams. Maintain accurate Masterfile data for seamless communication across teams. Respond promptly to customer contacts via phone, email, and other channels, meeting a 90% productivity standard. Provide first-level support for customer systems like TCMS (TENA Continence Management System) Build strong customer relationships, offering product info, alternatives, and solutions. Support sales teams with customer inquiries and identify opportunities for process improvements. Adopt a continuous improvement mindset to enhance team efficiency and resolve internal issues. Who You Are: You will bring 1-2 years of experience in a similar customer-focused role, with a proven ability to build and develop rapport with both internal and external customers. Additionally, you will have: Strong time management skills and the ability to perform under pressure. Excellent communication, administrative, and problem-solving abilities. Proficiency in MS Office, with SAP experience preferred. A detail-oriented, customer-focused, and can-do attitude. A collaborative, team-oriented approach with a mindset for continuous improvement. Experience in manufacturing/FMCG environments is a plus. Full working rights in Australia. What We Can Offer You: Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You With Us Application End Date: 15 Feb 2026 Job Requisition ID: Essity258679 Essity is a leading global hygiene and health company. Our expertise began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. We innovate for good to break barriers and contribute to shaping a healthier future. At Essity, we have a people-first approach where every career is as unique as the individual. We empower employees to excel together and reach their full potential through a winning culture driven by a powerful purpose. Our performance-orientated environment motivates employees to think differently and embrace challenges so we can continue improving lives, every day through better hygiene and health. We provide a sustainable work-life based on flexibility for both employees and employers. We are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, enables customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA and Tork, and other strong brands such as Actimove, Cutimed, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic and Zewa are sold in 150 countries. I In 2024, Essity had net sales of approximately SEK 146bn (EUR 13bn) and employed 36,000 people. We are headquartered in Stockholm, Sweden and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity!

Responsibilities

The Customer Service Consultant will manage order entry and associated tasks, ensuring a superior customer experience. They will respond to customer inquiries via various channels and collaborate with internal teams to improve service delivery.