our responsibilities

• Manage customer enquiries, shipment bookings, tracking updates, delivery requirements and billing queries.
• Build strong client relationships through responsive communication and proactive follow-up.
• Coordinate domestic and international shipments with operations teams and service providers.
• Prepare and check shipping documentation, ensuring compliance with relevant requirements and client protocols.
• Monitor shipment progress, resolve service disruptions and keep customers updated.
• Use CargoWise and internal shipping systems to maintain accurate shipment records.
• Ensure shipment charges are captured correctly, support timely invoicing and resolve discrepancies with the accounts team.
• Help improve operational processes and standard operating procedures.
• Work with the commercial team to identify opportunities to support account growth.
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