Customer Service Consultant - Implementation

at  Epos Now

Norwich NR4 6DJ, , United Kingdom -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Apr, 2025Not Specified28 Jan, 20251 year(s) or aboveCustomer ServiceNoNo
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Description:

ABOUT THE COMPANY:

After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.

Experience:

  • Customer Service: 1 year (required

How To Apply:

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Responsibilities:

ABOUT THE ROLE:

A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.

RESPONSIBILITIES:

  • Deliver training for new customers as part of their onboarding process
  • Take inbound customer support calls, answer webchats and tickets
  • Provide excellent customer service by phone, email, webchat and online user support
  • Where appropriate, escalate and accurately record customer data
  • Conduct remote trouble-shooting and training sessions with clients
  • Develop and maintain an in-depth knowledge on all products and services
  • Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs

THE BEST CANDIDATE FOR THIS ROLE WOULD BE;

  • Driven and proactive - Can work independently and is determined to succeed (essential)
  • Organised - Manage diary, phone and update systems with great attention to detail (essential)
  • Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
  • Personable - Able to keep calm and show empathy for customers (essential)
  • Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)

Benefits:

  • Progression and increased basic salary through performance targets
  • Earn uncapped commission through an “inbound sales” approach
  • 20 days annual leave, plus bank holidays
  • Exclusive retail, restaurants, travel and accommodation discounts
  • Modern “London-style” offices. Includes PS4, ping pong tables and summer tiki bar, with free parking
  • 24/7 access to health/well-being online center
  • Company celebratory events (summer and winter)
  • Long service and half annual awards

Job Types: Full-time, Permanent
Pay: From £23,750.00 per year

Additional pay:

  • Bonus scheme
  • Commission pay
  • Yearly bonus

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:

  • Customer Service: 1 year (required)

Work Location: In person
Reference ID: NORIM


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Outsourcing/Offshoring

Sales / BD

Customer Service

Graduate

Proficient

1

Norwich NR4 6DJ, United Kingdom