WHY CHOOSE LOTTO?

At Lotto NZ, we’re believers in inspiring Kiwis to dream big. So working with us means doing meaningful mahi that benefits good causes across Aotearoa. All while having fun along the way.
Everything we do comes back to making sure Kiwis can play in a way that’s healthy and fun, whilst returning 100% of our profits back into our communities around Aotearoa.

ABOUT THE ROLE:

You’ll be the friendly go-to support for our players and retailers – answering queries, solving tech issues, and guiding customers across phone, email, webchat, and social media.
We’ve got full-time permanent and fixed-term roles available.
If you’re a tech-savvy experienced contact centre consultant who can bring energy, empathy, & enthusiasm, we’d love to hear from you!

WHAT YOU’LL BE DOING:

• providing omnichannel support to both our digital customers who use the MyLotto app and website, as well as our retail customers.
• solving problems and making things right with confidence and care – from registration, payments, ticket queries, prize claim support, lost tickets, tech hiccups to how to play our games safely.
• translating techy talk into plain English and logging and resolving all queries with efficiency and accuracy.
• providing technical support for Lotto NZ retailers with their equipment and instore ticketing processes.